OAG helps Oracle R12 teams resolve functional, technical, DBA, workflow, SQL, PL/SQL, and support issues faster while keeping production-critical actions under human approval.
Oracle E-Business Suite R12 customers still need day-to-day support for setups, transactions, concurrent programs, workflows, interfaces, customizations, and database diagnostics. OAG is positioned as a specialist assistant for that installed base, with optional Fusion Cloud guidance and R12-to-Fusion modernization mapping when the customer is ready.
Governed AI Consultant
OAG can draft explanations, SQL, checklists, diagnostic paths, test cases, and documentation. For production changes, database actions, approvals, configuration changes, deployments, or irreversible operations, the product should require explicit human review and approval.
The first commercial wedge should be R12 support and consultant productivity, because the market is large, long-lived, and under-served by current Fusion-focused AI messaging.
Guide users through R12 setup, transaction, approval, reconciliation, period-close, and accounting questions with module-aware explanations.
Assist consultants with query analysis, package logic, forms/reports context, interface tables, custom extensions, and technical documentation.
Help triage request failures, log/error messages, workflow stuck cases, notification issues, and likely setup or data causes.
Explain accounting flow, subledger issues, interface rejections, data mismatch patterns, and safe next checks for finance and operations teams.
Support controlled investigation for performance symptoms, invalid objects, profile/options checks, locks, sessions, and database-level evidence.
Use customer-approved documents and implementation knowledge with workspace isolation, redaction, encryption, and auditable access patterns.
Start with controlled paid pilots: limited users, defined Oracle modules, agreed document sources, measured response quality, audit logs, and weekly improvement cycles. This keeps customer risk low while proving measurable support-cost reduction.