Clear terms for cancelling and getting your money back.
You may cancel your subscription at any time from your account or by emailing business@oracleappsguide.com.
Cancellation takes effect at the end of the current billing period. You retain access until then.
No partial refunds are issued for the remainder of a billing period after cancellation.
Full refunds are available within 7 days of the initial payment, provided the Service has not been materially used (defined as fewer than 10 queries).
After 7 days, refunds are only considered where the Service was unavailable for more than 48 consecutive hours and you reported the outage.
Enterprise and custom contract refunds are governed by the terms in your separate agreement.
Email business@oracleappsguide.com with your account email, order/invoice number (format OAG-INV-...), and the reason for the request.
Include the date of payment and the tier purchased.
Refunds are processed within 5–10 business days of approval.
Refunds are issued to the original payment method (via Razorpay).
If you have an issue with a charge, please contact us first at business@oracleappsguide.com before initiating a chargeback. We will work to resolve it promptly.
[NEEDS LEGAL REVIEW] — dispute handling and chargeback policy must be confirmed by counsel.
Custom enterprise contracts, design partner pilots, and add-on services (e.g., private RAG setup, Oracle connector configuration) have separate terms confirmed in writing before purchase.
This policy was last updated in August 2026 and is a draft pending legal review.
Questions? Contact support or email business@oracleappsguide.com.
